Key Accountabilities

  • Provide timely and elite level support responses on client service issues involving but not limited to billing, eligibility, and claims review
    • Answer questions and create solutions
    • Troubleshoot and respond to inquiries with effective outcomes
    • Deliver day-to-day service response with lasting, valuable results
    • Carrier requests and follow-ups
    • Address and respond to sensitive and challenging situations
  • Build and maintain internal and external trusting relationships
  • Manage sensitive, highly confidential, and proprietary information with discretion and the utmost level of integrity and confidentiality
  • Track and effectively document workflow via CRM activities and case management
  • Clinic administrative support
  • Assist other team members with workload overflow as needed and as time permits
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