Key Accountabilities
- Provide timely and elite level support responses on client service issues involving but not limited to billing, eligibility, and claims review
- Answer questions and create solutions
- Troubleshoot and respond to inquiries with effective outcomes
- Deliver day-to-day service response with lasting, valuable results
- Carrier requests and follow-ups
- Address and respond to sensitive and challenging situations
- Build and maintain internal and external trusting relationships
- Manage sensitive, highly confidential, and proprietary information with discretion and the utmost level of integrity and confidentiality
- Track and effectively document workflow via CRM activities and case management
- Clinic administrative support
- Assist other team members with workload overflow as needed and as time permits