Solutions Coordinator

Full time

Job Description


If you excel at building and managing trusting relationships internally and externally with the goal of providing excellent service to others, then you may be a good fit for one of our Solutions Coordinator opportunities.

The Solutions Coordinator is a service solution position responsible for delivering elite-level client support at all levels of the organization. This role is responsible, accountable, inclusive and understands individual daily actions make an impact on overall success. Our Solutions Coordinators take pride in their work, each other, and our clients. They understand we own and drive the client experience; each employee does whatever it takes to build and strengthen our relationships by providing exceptional level service and support to colleagues, our clients, and their employees.

At JA, our clients come first and we strive to exceed their expectations on a daily basis with each employee doing whatever it takes to build and strengthen our relationships by providing exceptional level service and support to colleagues, our clients, and their employees.

  • Provide timely and elite level support responses on client service issues involving but not limited to billing, eligibility, and claims review
    • Answer questions and create solutions
    • Troubleshoot and respond to inquiries with effective outcomes
    • Deliver day-to-day service response with lasting, valuable results
    • Carrier requests and follow-ups
    • Address and respond to sensitive and challenging situations
  • Build and maintain internal and external trusting relationships
  • Manage sensitive, highly confidential, and proprietary information with discretion and the utmost level of integrity and confidentiality
  • Track and effectively document workflow via CRM activities and case management
  • Clinic administrative support
  • Assist other team members with workload overflow as needed and as time permits
  • Bachelor’s degree in a business-related field
  • At least 8 years of proven work experience in employer group benefit consulting or account management responsibilities in the insurance industry which includes specific experience with self-insured group health plans and compliance advising/consulting
  • Must hold (or is actively pursuing) professional designation and must hold state insurance license
  • Knowledge of and familiarity with current Health, Life, Dental, Vision, Long Term Disability (LTD), Short Term Disability (STD) and additional ancillary products
  • Knowledge of and familiarity with federal and state benefit regulations
  • Must have a high level of organization, emphasis on multi-tasking, and the ability to manage multiple projects on a simultaneous basis.
  • Must have a high degree of respect for confidentiality
  • Ability to earn and maintain client trust along with excellent relationship management skills
  • Ability to work collaboratively and effectively as part of a team
  • Ability to run and/or participate in an effective meeting, using listening, reasoning and articulate communication skills
  • A self-starter with initiative and strong customer/ client orientation; ability to facilitate discussions to resolve issues, obtain consensus and drive to a conclusion
  • Motivated and goal-oriented
  • A professional presence and demeanor
  • A dedication to customer service
  • Passion for making a difference in the community
  • Stable work history
  • Excellent communication and time management skills
  • Coachable and competitive spirit

Do You Have It In You?JA MAGIC

  • Innovative & Action-Oriented

    You don’t just ‘think’ outside of the box; you know how to create an action plan to accomplish ‘out of the box’ ideas

  • Positively Proactive

    Negative Nelly and you don’t get along. Your positivity and pro-active mentality propel your success.

  • Challenge Chaser

    You are never one to back down from a good challenge. No challenge = boredom in your book.

  • Moving & Shaking

    You thrive in a fast-paced environment.

  • Team Player

    The phrase, ‘That’s not my job’, isn’t in your vocabulary. You are ready to don any hat necessary to ensure our team moves the company forward efficiently and successfully.

  • Friendly & Genuine

    You take great care in how you provide service to others ensuring every engagement is real, valued and uncompromised excellence.

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